Terms & Conditions
Welcome to the Alvada website (“the Site,” “we,” “us,” or “our”). Alvada provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by these Terms as well as any other terms, guidelines or rules that apply to any portion of this site, without limitation or qualification. If you do not agree to these Terms, please do not use this Site in any way.
Additionally, Alvada reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
All of the content that appears on the Alvada website, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Alvada. The entire content of the Alvada website is copyrighted as a collective work under U.S. copyright laws. Alvada grants you a limited license to access and make personal use of the content on this website. Content of the Alvada website is intended solely for the personal, noncommercial use by the users of our Site. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at hello@Alvadaunderwear.com.
All orders of Products must be for personal use only. By purchasing Alvada's products, you hereby agree not to resell, distribute, or use such Products for any commercial purposes. All orders are subject to cancellation based on Product availability, noncompliance with this Agreement or any other reason as determined in our sole discretion. If we have reason to believe that your order is not for personal use, we reserve the right to cancel the order. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will refund any orders that we cancel or do not process.
All trademarks, service marks, and trade names (collectively the "Marks") that appear on this Site are proprietary to Alvada, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Alvada, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.
Limited License and Site Access
We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.
Membership for Alvada is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the Alvada systems. Members agree to all terms of service and must only apply for membership if eligible.
Alvada may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
At Alvada, we are committed to providing our customers with great quality products. Our products are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied your purchase, please review our Returns & Exchanges section for further assistance.
You cannot access or use the Alvada website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Alvada cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.
Also, you agree that no comments or other user submissions submitted by you to the Alvada website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
Refer A Friend Program
Qualified Referral A Qualified Referral is defined as a purchase made at Alvada by a person (a "Referred Customer") who arrives to our website by clicking your Refer-a-Friend program link. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals
Referred Customer The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address)
Referral Rewards For you to earn referral rewards as a Referrer, the Referred Customer must complete an order greater than $75 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees.
Reward Payments Rewards are payable in increments of $20. The maximum Qualified Referrals earned per calendar year may be no more than 50 Qualified Referrals. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards
Eligibility Eligibility is limited to individuals only. Alvada’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in Alvada’s sole discretion
No Spam You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" or usage on a coupon site is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Alvada’s Refer-a-Friend program.
Right to Close Accounts Alvada reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Alvada Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
Right to Cancel Program or Change Terms Alvada reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.
Alvada uses a third party global landed cost e-commerce logistics provider to process + ship international orders. They are responsible for the financial transaction + physical shipping of the goods; Alvada’s CX team handles all customer support.
While shopping and checking out, prices will be displayed in local currency. The final cost at checkout is inclusive of shipping, duties, and taxes.
To get started, click on the currency icon on the upper right corner of the site and select your country from the drop down menu. Local currency should update automatically. If your country isn't listed, we don’t currently ship to that destination.
When checking out, your order will be processed by our third party global landed cost logistics provider. The order total is guaranteed and includes shipping, duties, and taxes. Note, we are unable to ship to international PO Boxes.
The cost of your order is guaranteed at the exchange rate at the time the order is placed. Our third party logistics provider calculates exchange rates in real time based on interbank rates of exchange.
If exchange rates have changes since the time you've begun shopping, you will be alerted by the site + will have to start your order again.
Duties & Taxes
International taxes, tariffs and value-added tax are determined by the purchased merchandise's country of origin (or the country it was manufactured) and the classification of that merchandise in accordance with a harmonized system used by the country. They are displayed in the order total at checkout.
Our logistics provider guarantees you will not have to pay additional fees (duties or taxes) at the time your order is delivered. By placing your order, you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions.
DDP Import Terms and Conditions
By purchasing goods on www.Alvadastore.com I authorize Alvada to import the product on my behalf. I authorize Alvada may delegate the obligation to import the goods on my behalf to a subcontractor such as a customs broker. I agree to pay the taxes & duties in addition to the purchase price of the goods.
Payment methods may vary by country; you'll find all available options at checkout.
Orders will be shipped out within 3-5 business days (M-F) from the order date. Standard shipping takes 10-30 business days. Express shipping takes approximately 7-15 business days. Note, shipping windows are estimates.
International Returns & Exchanges
International orders are not eligible for free returns or direct exchanges, only returns for refund or store credit. The cost of return shipping is the responsibility of the customer and original shipping fees, duties, and taxes are non-refundable.
To request a return, please email us at email@example.com with the subject line 'International Return' for instructions. Once the goods arrive in good condition, it can take up to 10 business days for a refund to be processed. You will receive an email once your return is processed.
Alvada strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Alvada on or by this Site shall be and remain Alvada property. Users assign all property rights and interests to Alvada allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, Alvada shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
Correction of Site Errors
The information on the Alvada website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
Modification/Termination of Website
In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Alvada shall not be liable to you or any third-party for any termination of your access.
Third Party Links
To improve our Site, Alvada may use and promote services provided by outside third parties. However, even if the third party is affiliated with Alvada, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.
ALL CONTENT CONTAINED ON THIS SITE, INCLUDING TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALVADA DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH CONTENT, WHETHER PROVIDED OR OWNED BY ALVADA OR BY ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, ALVADA DOES NOT REPRESENT OR WARRANT THAT THE CONTENT ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE, OR CURRENT, AND YOU MAY NOT RELY ON THE CONTENT ACCESSIBLE VIA THIS SITE.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALVADA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY: (I) ERRORS, MISTAKES, OR INACCURACIES WITH REGARD TO THE CONTENT CONTAINED ON THIS SITE; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SITE OR ALVADA’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED BY YOU AS A RESULT OF YOUR USE OF OR RELIANCE ON THE CONTENT CONTAINED ON THIS SITE, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ALVADA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.